Marketstrat’s customer management solution offerings encompass the full systems life cycle, from business case development and change readiness assessment through solution design/development and deployment. The end result is significantly enhanced customer interactions across clients’ marketing, sales, and service functions.
Marketstrat combines extensive CRM systems implementation capabilities with a broad and deep understanding of medical device markets, and industry best practices, to offer results-oriented customer management solutions to mid-sized enterprises.
Marketstrat’s CRM offerings encompass the continuum of systems planning, design, and implementation:
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Develop Business Case
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Assess Change Readiness
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Plan Implementation
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Develop Solution Road Map
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Select Software Vendor
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Perform Process Analysis & Design
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Perform Gap Analysis
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Gather and Analyze Solution Requirements
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Design & Develop Solution
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Perform Solution Testing & QA
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Develop and Deliver Training
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Deploy Solution
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Manage Project
While Marketstrat has full life-cycle CRM implementation capabilities, our medium-term focus is on working alongside other leading consulting firms already engaged by the client, on a resource augmentation basis. Our technology CRM solution implementation strengths are focused on Oracle-Siebel, NetSuite, and Salesforce.com.
Clients can engage Marketstrat exclusively during the planning/pre-implementation phase – for business case development, solution road-mapping, vendor selection, process design, and requirements gathering. The end deliverables can be reports, recommendations, road maps, presentations – or a combination of all. We tend to be vendor-agnostic when delivering pre-implementation services, focusing on the client business and direction, rather than going in with a pre-determined software application.
Please contact us with specific requirements.
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