Marketstrat’s customer management solution offerings encompass the full systems life cycle, from business case development and change readiness assessment through solution design/development and deployment. The end result is significantly enhanced customer interactions across clients’ marketing, sales, and service functions. Marketstrat combines extensive CRM systems implementation capabilities with a broad and deep understanding of medical device markets, and industry best practices, to offer results-oriented customer management solutions to mid-sized enterprises. Marketstrat’s CRM offerings encompass the continuum of systems planning, design, and implementation:
Develop Business Case
Assess Change Readiness
Plan Implementation
Develop Solution Road Map
Select Software Vendor
Perform Process Analysis & Design
Perform Gap Analysis
Gather and Analyze Solution Requirements
Design & Develop Solution
Perform Solution Testing & QA
Develop and Deliver Training
Deploy Solution
Manage Project
While Marketstrat has full life-cycle CRM implementation capabilities, our medium-term focus is on working alongside other leading consulting firms already engaged by the client, on a resource augmentation basis. Our technology CRM solution implementation strengths are focused on Oracle-Siebel, NetSuite, and Salesforce.com.
Clients can engage Marketstrat exclusively during the planning/pre-implementation phase – for business case development, solution road-mapping, vendor selection, process design, and requirements gathering. The end deliverables can be reports, recommendations, road maps, presentations – or a combination of all. We tend to be vendor-agnostic when delivering pre-implementation services, focusing on the client business and direction, rather than going in with a pre-determined software application.